At epictravelltd.co.uk, we strive to provide our customers with the best travel experience possible. Our cancellation and refund policies are designed to offer flexibility and clarity. Here is an overview of our refund policy for travel bookings:Cancellation Policies
Free Cancellation
- Many travel services, including flights and accommodations, offer free cancellation up to a certain date. The specific deadline for free cancellation will be clearly stated at the time of booking.
- After the free cancellation period, cancellations may incur a fee or be non-refundable, depending on the service provider's policy.
Non-Refundable Bookings
- Some travel services, often at discounted rates, are non-refundable. If you choose a non-refundable option, you will not receive a refund if you cancel.
Partially Refundable Bookings
- Certain bookings may offer partial refunds based on how far in advance the cancellation is made. The terms of partial refunds will be specified at the time of booking.
Deposit and Prepayment Policies
Deposit
- Some travel services require a deposit at the time of booking. Deposits may be refundable if the booking is canceled within the free cancellation period. After this period, deposits may be forfeited.
Prepayment
- Prepayment may be required for certain travel services. This typically includes the cost of the first night for accommodations or a portion of the flight cost. Prepaid amounts may not be refunded if you cancel, depending on the service provider’s policy.
Force Majeure
In cases of force majeure events, such as natural disasters or global crises (e.g., pandemics), epictravelltd.co.uk will work with service providers to offer special accommodations. This may include full refunds or assistance in finding alternative travel arrangements without additional costs.
Refund Processing
- Refunds will be processed promptly once a cancellation is confirmed.
- The time taken for the refund to appear in your account may vary depending on your bank or payment method, typically taking 20 days.
Service-Specific Policies
Each service provider (airlines, hotels, car rentals, etc.) may have its own specific cancellation and refund policies. These will be detailed during the booking process and included in your booking confirmation email.
How to Cancel
To cancel a booking, please log into your account on epictravelltd.co.uk and follow the cancellation instructions provided. For assistance, you can contact our customer service team 24/7.
Contact Information
If you have any questions or need further assistance regarding our refund policy, please contact us through our customer service portal or via the contact details provided on our website.
We appreciate your understanding and cooperation. Thank you for choosing epictravelltd.co.uk for your travel needs.